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Amazon Fulfilment: ‘We will keep innovating’

24 October 2016

Katie McQuaid, Director of Fulfilment at Amazon UK, discussed the growth of Amazon Fulfilment across Europe at the second eDelivery Conference (EDC 2016) at London’s Hammersmith Novotel.

Hundreds of supply chain professionals from across the ecommerce and 3PL sector came together for the October event.

McQuaid highlighted how customer demands have changed over the past year and the constant need for experimentation and innovation within the industry to satisfy these new demands.

Speakers, delegates, strategists and decision makers from leading companies such as Argos, Sainsbury’s, Royal Mail, Amazon UK, Mothercare, Intershop, M&S, John Lewis, Wayfair, Ocado, Sky and FedEx Cross Border discussed and explored the latest trends and developments, as well as the best strategies for the operations and logistics industry, at the show.

Ben Farrell, Head of Central Operations and Transport at John Lewis, talked about the changes the company experienced this year, the pressures entailed to operations, the importance of channel cross-over and the need of collaboration between commercial and logistics departments.

New to this year, and requested by last year’s attendees, were the Roundtable sessions. These chairs provided attendees with the opportunity to intimately sit across the table from industry experts and have a closer discussion over the strategic, operational and trading aspects of their own businesses.

The sessions included moderators such as Greg Bacon, Senior Development Manager and Home Delivery CX at Sainsbury’s and Argos, analysing the benefits and pitfalls of same-day delivery; Paul Johnson-Barnett, Head of Distribution at Barbour, discussing how to take fulfilment and delivery abroad; and, Kamal Bal, Head of Online Performance at M&S, sharing strategies to put customer experience at the heart of online.

All the videos from the presentations as well as the slides used by the speakers are at www.edeliveryconference.com where visitors can also register their interest for the 3rd eDelivery Conference on 11th October 2017.