Support engineers on-site
February 1st 2010 The Co-operative Pharmacy has a
team of KNAPP engineers on-site at
its new, £16m national distribution
centre in Stoke-on-Trent.
"The benefits of having support
engineers permanently on-site are
clear," says Ebb Kretschmer, head of
Customer Services for KNAPP UK.
"As well as the obvious advantage of
fixing any problems quickly and
efficiently to minimise costly
downtime, there's also the fact that
on-site engineers often prevent
problems from even occurring,
whether by preventive maintenance
or simply by proactively thinking
about where potential problems could
arise."
By outsourcing the maintenance
and repair of its automated handling
systems, The Co-operative Pharmacy
is benefiting from priority support at
a fixed cost, with the peace of mind
that all statutory and legislative
requirements are being met by fully
trained technicians. More articles from KNAPP UK Ltd: | 
