Stertil UK Ltd, Stertil boosts its services

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Stertil boosts its services
June 1st 2005

Loading bay specialist Stertil has invested Ł100,000 updating its service systems. New call handling software and a vehicle tracking system enables it to offer a service response 24/7, plus reduce its own costs.

Stertil has installed 2Serv, a powerful field service programme designed to improve handling and control of the customer service process. Built into the programme is a Help Desk facility, which gives fast access to all relevant job and customer information on a single screen. Field engineers (of which there are now over 50) have their own handhelds linking them to the data, while Stertil’s entire van fleet has been installed with vehicle management information systems.

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