Reduce stock damage by 90%
August 1st 2005

WD-40 Company has reduced stock damage on its 1001 carpet care products by 90% using Palletcap.

The simple, awardwinning product consists a bright yellow cone which is attached to the top of vulnerable freight to warn against stacking.

WD-40’s 1001 triggerspray products, distributed in the main through busy pallet networks, were too fragile to withstand being top-stacked and the company’s warning labels were proving ineffective.

Late last year, the company decided to trial Palletcap and within a few months had reduced stock damage by 90%. Because of this, the company has also reduced double handling – as damaged stock is no longer coming back and needing rework. Transport and admin costs are therefore also down, and WD-40’s customer satisfaction levels are at an all-time high, according to the company.

“We are moving heavily into the retail sector and are very focussed on brand building with a high level of customer service,” says WD- 40 Company Customer Service and Logistics manager, Mark Gravestock.

“By using the Palletcap we are able to move further in achieving our aims.”

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