Mosca Direct Ltd, Mosca strengthens service offering

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Mosca strengthens service offering
October 1st 2011

Strapping specialist Mosca Direct has enhanced its service function to deliver a faster response and more tailored after-sales support to its customers.

As part of the process, the company has appointed dedicated service managers for the North and South, supported by six further field engineers.

A particular feature of the new service offering is Mosca's 'Service Spares Pack' approach, where a full pack of all possible parts that might be needed during a service visit is sent ahead of the appointment to ensure the engineer can deal immediately with any issues with a machine. Customers also have the option to purchase unused parts for later 'wear and tear' replacement, while those not needed are collected and returned to Mosca.

The company has also expanded its choice of service contracts and established a fast-response out-ofhours service.

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