On-line collection service for returned goods
June 1st 2004

Amtrak, in association with web services company NetDespatch, has launched an enhanced on-line collections service for goods being returned. The service allows the exact status of any collection to be viewed on the web and provides facilities for Amtrak's 100 regional depots to print barcode consignment labels in advance of a collection being made.

Amtrak collects parcels from anywhere in the UK and the company wanted to improve both efficiency and accuracy of the collections operation. Collections are 'returned' items such as incorrect orders or faulty equipment being sent back to the customer. Amtrak has been one of the UK specialists in this market a result of its work with many of the UK's leading office and computer equipment suppliers.

With the new service, Amtrak's 100 strong regional depot network is a key beneficiary. Each depot can view their collections on the web, print barcode labels, and produce a customer receipt.