Superior service
May 24th 2006

What sets BT apart from all other service providers? Mike Mathias, Managing Director, BT explains.

“Cost effective materials handling demands experience," says Mike Mathias, Managing Director, BT Rolatruc, “and in today’s market, the efficiency of your materials handling operation is largely dependant on your equipment, the more efficient and cost-effective your equipment, the greater your competitive edge.”

As the first company in the industry to be awarded the ISO 9002 certification, BT is the market leader in setting and maintaining quality standards. They have been at the forefront of material handling equipment design, innovation and customer care for 60 years and recognise the importance of cost effective material handling equipment to most business operations.

1.Service That’s Flexible

BT offer complete flexibility with a choice of service plans and optional upgrades that allow their customers to choose the right type and level of support best suited to their needs.

With a full service plan, BT will take ownership for the functioning, reliability and maintenance of your entire fleet. With an agreed price upfront and all parts inclusive the BT Full Service is a guarantee that your trucks will be kept functioning and will be readily available.

2.Service Commitment

With a network coverage of more than 500 BT engineers, operating on a local basis BT can quickly respond to any service call out.

Every BT engineer is equipped with a handheld computer (PDA) giving instant access to essential information on customer fleets, fault reporting, service histories and parts manuals. With all this information available at the touch of a button BT customers can be confident of a speedy resolution.

3.Right part for the job

All BT service vehicles carry a full compliment of parts that reflect the usage of their customers. BT's latest technology ensures that any parts used by the engineer are automatically replenished overnight directly into their vehicles, ready for an early start the next day. In the field, BT engineers can order parts from the warehouse network via their PDA, enabling the time spent on site to be used effectively.

4.Easy administration for customers

Whilst still at the customer site, BT engineers will send the service call information electronically via the PDA directly to the BT Service Centre where a record is stored on their internal customer service database for future reference.

Customers can authorise the service call with an electronic signature on the engineer's PDA and choose their preferred method of confirmation - either instantly by fax or e-mail, or next day by post.

This minimises time spent on service administration for them and their customers.

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