Efficiency's the name of the game
February 1st 2009 Gamestec relies on 275
mobile engineers to service
and repair 40,000 gaming
and amusement machines
at customer premises across
the UK. Following a review
in 2007, the company
began rolling out a new
parts supply system devised
in conjunction with ByBox
that uses its 18,000-strong,
1200-location box bank
network.
Gamestec cut its number
of depots, and replaced
them with four RDCs. It
consolidated stock in its
Leeds workshop and started
using the ByBox network to
get parts to engineers.
Initially urgent parts were
consolidated in Leeds and
collected each day by
ByBox. These were taken to
its central hub, sorted and
delivered overnight to a box
nominated by the engineer,
for collection by 8.00am
the following morning.
Gamestec engineers now
carry stock required to
perform daily duties. This is
replenished weekly; an
essential spares kit
increases the opportunity
for a first time fix. Once an
engineer uses a part from
his kit, he orders a
replacement for next day
delivery. Each Gamestec
engineer carries a PDA with
bespoke software linked to
a ByBox Thinventory
system, a technology that
maximises stock visibility
while minimising stock
holding by managing the
key stages of the supply
chain process.
A call system schedules
and routes engineers to
customer sites using their
postcode. More articles from ByBox: | 
