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Voice picking gives significant savings
October 1st 2004

Dixons Group has made significant savings in its PC World retail store network by introducing Microlise Opus Voice picking technology to prepare ‘shelf ready’ deliveries from its Rapid Response Warehouse.

‘Using voice technology in our picking area we have been able to create a truly ‘hands-free, eyes-free’ process at the point of pick. This has allowed us to price label products as we pick them so that when they arrive at the store they are ready to go directly on to shelves. Improved picking efficiency has allowed us to make these savings in the stores without having any impact on productivity or cost in the distribution centre,’ explained John Walls, general manager at the warehouse.

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