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Fulfilment centre to extend Waitrose North London coverage

06 May 2020

Waitrose is opening (7 May) a six-acre Customer Fulfilment Centre in Enfield, North London, to double its online grocery orders in the capital by September. 

The site is creating 370 new jobs, building to 850 when at full capacity, by which time it will be adding 13,000 weekly delivery slots for London customers.

The centre is part of a £100m investment in its online business, in preparation for Waitrose.com becoming the only place its customers can buy Waitrose food online from September of this year.

However since announcing in February a national expansion campaign, Waitrose.com has significantly further accelerated its plans to try and work towards meeting the extreme demand for online shopping from the coronavirus pandemic. The service has increased by more than 50% to more than 120,000 customer orders per week. The amount of people-hours picking and delivering Waitrose.com orders has also increased in recent weeks, by more than 1,300 full-time equivalent roles.

South London

The Enfield centre will work alongside an existing centre in Coulsdon, which delivers Waitrose.com customer grocery orders across the South London area, and a network of 14 delivery shops in the capital, which together deliver to all London postcodes. Forty shops in London have also in recent weeks become grocery collection shops, for customers to click and collect orders. Across the UK, a network of 183 shops reach more than 90% of postcodes. 

Waitrose.com Director Ben Stimson said: “Before coronavirus, Waitrose.com was already going through a period of significant expansion, with investment across our infrastructure and website. Enfield was planned as a big part of our expansion plans - but in fact it is now also helping us respond as best we can to the huge demand for online slots.”

Work on the new site began last October.