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What’s the Holy Grail for eCommerce?

05 November 2020

Logistics operators that once relied largely on human labour are now testing autonomous forklifts, self-driving carts, and other technology intended to improve efficiency and cut costs by automating repetitive tasks and freeing workers up to handle more complex jobs, WSJ reports.

Focused on improving order accuracy, meeting customers’ needs, and speeding up order fulfillment times means that companies face a litany of challenges when trying to meet these and other goals. In 2020, these challenges have significantly escalated since the pandemic began, and e-commerce sales have skyrocketed. Consequently, during the seasonal peaks such as Black Friday, Christmas, Valentine’s Day, and spring sales, the demand on online shopping intralogistics will be exponentially higher than at any other time of the year. This means companies need advanced strategies to stand out in the modern e-commerce marketplace.

Concurrently, the continuation of Covid-19 and Brexit, may mean higher import/export/freight costs, space concerns and aging facility infrastructures, which will make life difficult for warehouse and logistics managers in the next few years.

In response there’s an innovation shift taking place behind the scenes and out of sight of the customer.  It’s all about having the right combination of people, processes, and systems, so that companies can stay competitive and provide a fast and accurate service for their customers now and in the future. From effective inventory management to returns processing and the move toward smaller and smaller order sizes, warehouses and distribution centres are facing pressures that they’ve never dealt with before. To offset these challenges, companies are infusing more technology and automation into their fulfillment operations, all with the aim of being able to “do more with less.”

A hybrid system is evolving by augmenting human workforces with automated equipment and software that helps address these issues, smart companies are bracing themselves for long-term success in an uncertain economic, political and challenging future. But, there is no doubt that the market for warehouse and logistics automation is growing, topping $53 billion in 2019 and ported to exceed $80 billion in 2023.

As we look ahead to the rest of the year, it’s clear that warehouse and DC managers have their eye on continuous improvement and operational efficiency. In assessing their roadmaps for 2020, 33% of companies say their top e-fulfillment/distribution goals will be to reduce errors in order processing while also improving order accuracy. Once improved, these functions all contribute to speedier and more accurate customer deliveries—the Holy Grail for e-commerce companies.

Download a pdf of the Ecommerce Research Report 2020 by Peerless Research Group conducted on behalf of Kardex Remstar.

The Report focuses on e-commerce operations, warehouse pain points, and solutions. 

Or contact Kardex at info.remstar.uk@kardex.com