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Service App to maximise uptime

25 January 2021

Lift truck manufacturer Crown has enhanced its customer support capabilities with the launch of a new mobile app.

The app enables forklift users in the UK to request a forklift service, discuss their rental needs or contact their nearest dealer - all from the convenience of their iOS- or Android-compatible smartphone or tablet. The Crown Service Request app provides fast access to Crown's UK service and support network to ensure operators maximise uptime.  

In submitting a service request, users are automatically connected to a Crown service expert who can arrange a prompt solution in keeping with the company’s excellent response times. Anyone with a support question can submit their enquiry by tapping the 'Contact Us' button on the app. A Crown representative will then review their enquiry and quickly make contact. 

Those submitting a rental inquiry, tap the 'Rent Now' button and are automatically connected to a Crown representative where they can discuss their individual needs.

Crown EMEA director branch operations, Mike Knowles says: “Crown is constantly working to develop innovative solutions that improve its levels of customer support. The new Service Request app is an integral part of the Crown servicing solution, which ensures customers always receive maximum value for their investment and the lowest total cost of lift truck ownership.” 

The Crown Service Request app is available as a free download on the App Store and Google Play.

For more information, visit www.crown.com