WMS helps 3PL quadruple annual revenue
05 February 2020
A leading US embroidery business has enjoyed considerable improvements in order fulfilment processes, with shipping accuracy now greater than 98%, since switching to Snapfulfil WMS in January 2019.
Z Customisation houses more than 3,000 items in its 24,000 sq ft HQ in Carlsbad, California for some of the biggest names in sporting goods. With business booming, Z Customisation required a more robust and accurate fulfilment process for its customers and concluded a Tier 1 WMS was the only way to keep up.
The WMS needed to work for a mid-size business and have the flexibility to scale cost effectively as the company grew. In addition, Z Customisation also sought a solution that would help maintain cash flow throughout fulfilment, as well as deliver superior customer service.
With a large number of orders going through embroidery or heat transfer before fulfilment, devising a solution that would improve the flow of goods was a priority. This is where the SnapFulfil WMS was able to customise a routing method that optimised picking and helped move items through production much more efficiently.
The previous paper-based processes were also transitioned to the cloud-based SnapFulfil within 12 weeks and the proprietary and ERP systems seamlessly integrated. This has facilitated far easier transmission of orders and receipts between the WMS and customers.
SnapFulfil has allowed Z Customisation to thrive as a 3PL provider, via much more effective management of its customers’ SKUs. Indeed, year-on-year 3PL revenues growth has almost been quadrupled.
Jon Leposky, director of operations & logistics at Z Customisation, says: “One of the best things about SnapFulfil is the ability to automate tasks. Rather than organising things only at a shipment and receipt level, it allows us to break down tasks directly to the operators and this has helped streamline operations tremendously.
“SnapFulfil also has one of the best implementation processes and support systems I’ve ever worked with – from weekly status calls during completion to troubleshooting any issues or answering questions as they arise. We know we can rely on the SnapFulfil team at any given time and that is truly invaluable when it comes to managing fulfilment processes. They’re doing an incredible job at providing customer support.”
Further initiatives in development with the SnapFulfil team include more flexible receiving and providing deeper visibility into fulfilment processes for both operators and customers. Z Customisation also plans to add another supervisor audit to ensure that numbers into the WMS are systematically checked and order flow is the best it can be.
D2C case study
Online contact lenses supplier VisionDirect is offering savings of up to 45% on major high street opticians, thanks in big part to the company’s ‘direct to consumer’ (D2C) model. It relies on a lean infrastructure that enables speedy turnarounds, fast delivery and providing a consistent great customer experience –and integral to VisionDirect success is the SnapFulfil cloud-based warehouse management system (WMS), which manages each stage of their supply chain while maintaining the ability for ‘in-flight’ realignment. Flexibility and adaptability are key and SnapFulfil has provided the data integration across the workflows - from receipt, order process, stock replenishment through to final despatch. This has allowed VisionDirect to keep pace with ever evolving customer requirements and service expectations.