Service network investment

Avery Weigh-Tronix has invested £1.75m in further improving its service network for weighing systems. By investing in additional call handling software and water resistant PDAs for its 200 strong network of technicians, the company is reported to be able to track and plan customer appointments more effectively.

Says service director Dave Webb: "Upgrading our technology means that we reach our customers more quickly and also ensures that our technicians are better informed before they go on site.We have managed to cut travelling time significantly, which means more time is spent on site and that we have cut our carbon footprint."