New chapter begins
12 December 2012
Based in Plymouth, book distribution specialist, NBN International (NBN), is implementing a warehouse management system from Solarsoft, to improve the accuracy of its operations both in incoming and outgoing deliveries,
The Solarsoft system will be rolled out in stages and will move the business from manual, paper-based processes to an automated environment that is easier to use and maintain. The system will also help to improve the company's warehouse management, stock control and financial management.
With an average of 1000 orders being processed each day and a warehouse with more than 3.5 million units of stock, it is essential that picking is timely and accurate.
Ian Wordsworth, IT and operations director at NBN says: "Our current picking process is manual and paperbased and pickers visually check that each order is correct, which can often leave us open to errors.With such a high volume of orders and the pressure from our customers to reduce lead times, we started to see an increase in the number of picking errors, clearly an untenable situation.
Picking errors and the subsequent re-picks cost time and money, not to mention our reputation. By opting for an automated system with Solarsoft, we are hoping to save a substantial amount of time and money by reducing the risk of picking errors down to zero, while also improving on our already excellent customer service."