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B&B boosts customer service with training

12 December 2012

B&B Attachments has teamed up with a training provider in Northumberland to help its team build on their existing customer service skills.

B&B Attachments has teamed up with a training provider in Northumberland to help its team build on their existing customer service skills.

Recently, this has led to the 11 members of staff who completed the course achieving a nationally recognised qualification to add to their list of achievements.

B&B Attachments has always acknowledged that businesses grow and thrive through the quality of the service delivered to customers.

The Customer Service training began in April 2012 and has now reached completion. It was intended to elevate B&B Attachments from its UK number one position, and place it as an international player in the forklift truck attachment market. Running a combination of group workshops and one-to-one sessions, the course was tailored to meet these specific requirements of B&B; focusing on implementing consistent standards of customer care. This led to the development of an internal Customer Charter, ensuring that everyone knew and agreed to the same standard of client response.

The company's operations director, John Lamberth said: “I am really happy with how the team has succeeded in embracing the training, and they have immediately put their new skills into practice. We're delighted that this has already led to a positive reaction from our customers, building excellent working relationships going forward. We hope this will continue to flourish as the company progresses.”

The training, which was conducted by Amacus, led to all members receiving an NVQ Level 2 certificate.
 
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