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SaaS WMS from Snapfulfil helps furniture retailer meet stringent customer delivery demands

11 April 2013

The Cotswold Company is a furniture retailer where the customer experience is paramount. Its mission is to deliver quality pine and oak furniture without delay, at the convenience of the customer.

Offering over 25,000 items of furniture for next-day delivery has led to over 120,000 customers choosing The Cotswold Company for their furniture needs.

To support this popular next-day delivery service, The Cotswold Company decided to enhance their warehouse operations, including securing the best WMS for the task.

Following a detailed review of the market where they evaluated all of the available options, including traditional on-premise software, cloud-based and hosted solutions, The Cotswold Company decided that the best mix of features, functionality, resiliency and service, combined with a cost effective pricing model, were best delivered by the Software as a Service (SaaS) solutions on the market today.

"As demand grows for online shopping with convenient delivery we require responsive, reliable systems to improve the efficiency of our warehouse operation. Choosing Snapfulfil allows us to continue meeting our customers’ needs.”

When selecting any business critical software, its experience that counts and one WMS stood out as the SaaS market leader, Snapfulfil - says The Cotswold Company. Alan Joseph, operations director for The Cotswold Company explains further: "Our next-day and day of choice delivery services are changing customer expectations. As demand grows for online shopping with convenient delivery we require responsive, reliable systems to improve the efficiency of our warehouse operation. Choosing Snapfulfil allows us to continue meeting our customers’ needs.”

With the busy Christmas and New Year period rapidly approaching, it was important that the WMS was delivered quickly and effectively. Snapfulfil was up to the challenge. Accommodating the advanced functionality specified by The Cotswold Company, the WMS was delivered on schedule and within a few short weeks the system was fully settled in and delivering substantial benefits.

Gavin Clark, commercial director of Snapfulfil says: "We were delighted when The Cotswold Company chose Snapfulfil for their busy warehouse operation. There is nothing we like more than when a business really stretches us.

Key Points

  • Cloud-based WMS deployed.
  • 25,000 item line with next day delivery.
  • WMS delivered within weeks.


"With a new receiving, picking and despatch process required by the operation to deliver the speed and efficiency that The Cotswold Company needed, we knew it would be a challenge, but I’m delighted that the team really dug deep and with great work by both the Snapfulfil and The Cotswold Company project teams, together they created a fantastic system to support the business growth and ensure both of our reputations for success carry on.” 

 
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