Storage & fulfilment systems support
19 April 2013
The way Logistex handled an equipment and software upgrade for Arco’s Hull NDC is reported to have resulted in development of a positive and rewarding partnership between the two companies.
As Joan Irving, Arco’s supply chain director, explained: "From the early stages the Logistex team made us feel valued as a client, showing us they understood our business and shared our vision. They soon became more a partner than just another supplier, and they have continued in the same vein since the project was completed. They react quickly to anything that needs attention, our potential capacity is up by 40% and we have better than 99% pick accuracy.
"There’s a lot more flexibility built into the system so we can easily cope with any downtime and we have been able to reduce our labour costs. We are currently completing around 17,000 picks and shipping 10,000 packs of goods per day.”