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Swisslog UK appoints new head of customer support

18 September 2013

Swisslog UK, the global supplier of automated logistics solutions, has appointed Steve Thorp as its new head of customer support.

Recent new account wins and the growing popularity of automated intralogistics systems, brought about by a boom in e-commerce and multi-channel retailing, has led to Swisslog bolstering its UK operation.

As head of customer support, Steve will be responsible for the leadership and direction of the UK Customer Support division, leading a highly experienced, multi-disciplined team in the delivery of value-enhancing service and support.

"Steve is a great addition to our ranks and we are delighted to be enhancing our support team,” said UK managing director, James Sharples. "Our customer support personnel work hard to provide innovative and proactive services and Steve will help us drive the business forwards and ensure our UK operations continue to grow.”

A multi-skilled, highly driven, management professional, Steve has over 25 years’ experience of programme and project leadership, and a track record of successfully delivering business-critical contracts.

"It is a very exciting time to be joining Swisslog,” adds James. "Customer support is central to delivering a positive customer experience and a crucial aspect of our business. Swisslog has already made fantastic strides in fostering strong, global partnerships with customers and suppliers, and we look forward to Steve bringing his own experience and expertise to the role. The growth and importance of automation continues to rise rapidly and we are keen to ensure our prestigious customer base makes the most of the many advantages it has to offer.”