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Kerry success for Hart Door Systems
14 May 2014
Hart Door Systems’ recently restructured service facility through the appointment of Gordon Kipling as service manager is paying dividends through a significant level of new business.
Mr Kipling explains that industry requires comprehensive service back-up for every type of door where failure can impact on production and create a domino effect on site.
"In a nutshell we deliver a rapid response service but prefer this to be within a planned approach to routine, regular, servicing which is essential for any engineered product.
"What is often overlooked is that under the Machinery Directive and the BS and EU standards there is a legal requirement for servicing with the potential for criminal liability for those who do not have a maintenance and service plan in operation.”
A recent Hart contract is for Kerry Foods at Ossett, Yorkshire, and Tenbury Wells, Worcs where Gordon Kipling found doors with several areas of concern "with spiralling costs from the incumbents linked with continuous faults”.
"We put forward a plan, based on a visual inspection and a full report, for an intensive week where one of our Service Engineers addressed the key areas. Once this was successfully completed we introduced a scheduled weekly visit to rectify any faults remaining. After three months the first site turned to a once a fortnight visit – the second site is about to go onto this schedule. This has been a disciplined approach to a service and maintenance programme involving a number of doors,” says Gordon.
He adds: "The service has several benefits to site, the major ones being we save the Customer Money and they now have renewed confidence in their doors. Budgets are set and they can plan monetary spend on door maintenance without any major spikes.”