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Sainsbury’s launches in-store Click & Collect for groceries

04 March 2015

Sainsbury’s is rolling out a new service to allow customers to pick up the shopping they’ve ordered online from store.

The first collection service from store is live today at Water Lane store in Farnham, Surrey, with nearly 20 more going live in the next two weeks. 100 stores are in the pipeline to deliver the service by the end of the year.

Customers shopping online in catchment areas where a collection service is available will soon be given a new option when they shop online, in addition to still being able to book the usual home delivery slots. Customers can then choose a participating store and collection time to pick up their shopping from a refrigerated van which will be parked in designated area in the store’s car park - manned and supported by a Sainsbury’s employee.

Sainsbury’s online director, Robbie Feather, said: "This is yet another step for Sainsbury’s increasingly popular online service, and a demonstration of our commitment to giving our customers more convenient ways to shop with us, wherever and whenever they want.

"We’ll have 20 locations live by the end of March and will quickly roll out our service from there, incorporating feedback from our customers and colleagues as we go."

The free collection slots will be available at eligible stores from Monday to Saturday from 8am to 1pm and then 2pm until 8pm in the evening. The service will also be available during store opening times on a Sunday.

All collections are subject to a minimum £20 spend, with no collection charge. Customers can place orders up to 20 days in advance. The latest an order can be placed for next day collection is 11pm, and collection slots will be subject to availability.

Sainsbury’s first ‘dark store’ will open in Bromley-by-Bow in 2016.

Grocery Click and Collect stores
Tuesday 3 March - Water Lane store in Farnham, Surrey
Tuesday 5 March - Newbury store in Berkshire
Thursday 5 March - Fosse Park store in Leicestershire
Monday 9 March - Calcot store in Berkshire
Monday 9 March - Archer Road store in Sheffield
Monday 9 March - Cannock store in West Midlands
Monday 9 March - Bamber Bridge store in Preston
Tuesday 10 March - Kiln Lane store in Epsom, Surrey
Tuesday 10 March - Harrogate store in Yorkshire
Tuesday 10 March - St Albans store in Hertfordshire
Tuesday 10 March - Watchmoor store in Camberley
Tuesday 10 March - West Hove store in Hove
Wednesday 11 March - East Grinstead store in West Sussex
Wednesday 11 March - North Cheam store in Cheam, Surrey
Wednesday 11 March - Bybrook store in Kent
Wednesday 11 March - St Clares store in Hampton, Surrey
Wednesday 11 March - Bagshot Rd store in Bracknell, Berkshire
Thursday 12 March - Rustington store in Littlehampton, West Sussex
Thursday 12 March - Springfield store in Essex