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Sovex renews UK servicing agreement with DHL Express

20 May 2015

North West manufacturer Sovex has renewed a major servicing agreement with DHL Express UK & Ireland, the express delivery services and international shipping experts.

The Prenton-based materials handling specialist will service and maintain machines operating in close to 50 DHL Express depots across the UK. The news comes as Sovex reports a 25% expansion to its servicing division in the last 12 months, now employing a total of 41 engineers - up from 33 on the same period last year.

Sovex managing director Michele Dematteis said the firm is experiencing rapid growth with turnover surging to more than £24 million since setting up in 2002. It was recently named the fastest growing company on Merseyside, and listed number 82 in the 2014 Virgin Sunday Times Fast Track Top 100.

"We are thrilled to have renewed our servicing agreement with DHL Express in the UK,” said Mr Dematteis. "Our relationship goes back to 2009, when we signed an initial contract to service and maintain machines in 46 depots across the UK. We have now extended this agreement for three years, for the second time running.

"Sovex is best known for manufacturing vehicle loader and transport conveyor systems, largely for the post and parcel market. As the only firm that provides a 24/7, round the clock servicing operation(see notes to editors)our rapid response time is key.

"We provide guaranteed emergency response of two or four hours; or next day to anywhere in the UK – often-reaching clients in two hours or under. This helps customers minimise operational downtime. Our engineers carry more than 1,500 spare parts and can often repair equipment on the spot. We fix around 98pc of reported breakdowns on the first visit.”

Sovex servicing and maintenance offering

Free Machinery MOT - Sovex offers free on-site inspections of your existing product handling equipment, providing a full report detailing its condition, a review of health and safety and recommendations for any repairs or maintenance required. Its aim is to ensure that equipment is kept in perfect working condition regardless of who supplied it.

- Sovex Engineers can repair any faulty telescopic vehicle loaders and transport conveyor system. Sovex is a UK Manufacturer and can manufacture any bespoke parts quickly and cost effectively to ensure your equipment is back up and running as soon as possible. It carries on average £4,000 parts.

– Sovex can relocate any equipment if you are moving premises or reconfiguring your production line. It relocates quickly to ensure your production is maintained.

- All Sovex Engineers carry specialist belting equipment as part of their standard kit. It can realign any tracking issues to minimise wear and tear on the belt. It can also repair the belt if it requires stitching or vulcanize a joint. Alternatively it can even fit a new belt if required.

Site Based Services
- Sovex offers site based services to a number of clients. Having a resident Sovex Engineer as part of their team guarantees reduced downtime and an intimate knowledge of the system ensuring a high percentage of first time fix.

Spare parts Management
- Sovex offers a spare parts and stock management service to clients. It can also manage your spare parts with its centralised spare parts management service. This is particularly useful if you have several depots across the UK.

Pre service inspections/quality audit
- A pre service inspection is always worth considering as you approach peak. This inspection will assess the condition of your equipment. It also gives you peace of mind as we will also provide a report to show your health and safety compliant.

PLC programming
- Sovex has PLC trained Engineers. They can program and install PLCs. They can identify any problems or resolve any issues with the material handling equipment.