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PDAs enhance support

12 January 2016

Strapping equipment specialist Mosca Direct has extended its Protean software parts and engineering management system with the introduction of Personal Digital Assistants (PDAs) for its team of engineers.

The advanced tablet-based system allows engineers to access the history of every Mosca model, including reports from previous engineer visits, along with detailed customer and machine records.  This enables any technician to be assigned to a site visit.  Engineers can identify details of additional work required, as well as extra parts needed.

Once the job is completed, customer and engineer signatures are captured and stored.  Signed job sheets can be automatically emailed following the visit, thus streamlining processes.

Any issues highlighted are listed and stored via each machine’s serial number and reports produced.  These can then be used to provide further customer support and relevant information specific to their machine.

Introduced in 2013, Mosca’s Protean system provides a highly efficient service support to customers, ensuring tasks can be carried out in a single visit and offering high quality preventative maintenance.  In particular, it minimises occasions when customers have to wait for parts to be ordered and a return visit made.

The system monitors engineers’ stocks and replenishes parts without the need for additional input from an engineer, delivering a more efficient and accurate service for customers. Protean can also evaluate sales and make sure that quick moving parts are always in stock.