06 July 2018
ArrowXL has appointed Fauzia Mulla to the position of head of customer experience.
Within her new role, Fauzia will be tasked with developing and driving a new customer experience strategy while leading operations within the company’s contact centre.
In a career spanning almost 20 years, Fauzia has gained significant experience in digital transformation, contact centre management and enhancing the customer journey. She previously spent nine years working at Three Mobile UK, where she held roles such as Retail Customer Experience Manager, Lead Change Manager and most recently Head of Support Performance. Fauzia began her career at Tracmail India after graduating from the University of Mumbai with a first-class honours degree in physics and computer sciences.